These Terms of Use cover all of explorecharlotte.com, including our guides, articles, business listings, places to stay, events, social posts and newsletters. The site is operated by Explore Charlotte LLC, a North Carolina limited liability company (“Explore Charlotte”, “we”, “us”). By using the site, you agree to these terms. If you don’t agree, please don’t use the site.
What Explore Charlotte is
Explore Charlotte is a local guide and directory. We write about Charlotte and feature businesses, restaurants, shops, services, venues, places to stay, events and things to do, and we link you to them.
- We do not sell, provide or deliver the products, services, stays or events we feature. The business, host or organizer does.
- We do not take orders, bookings, reservations, payments or deposits, and we are not a party to anything you buy, book or arrange with them.
- We are not an agent, broker, booking platform, property manager or middleman for any business or host.
- We do not inspect, license, insure or certify any business, property or event, and we do not screen or vet businesses, hosts, guests or customers.
Featured listings, sponsored content and links
Some businesses and hosts pay to be listed, featured or written about. Links to them are marked as sponsored, and paid articles are labeled. We may also earn a commission from some links. We decide what we feature and how it appears. Being listed, featured, ranked or mentioned is not an endorsement or a guarantee of quality, safety, licensing or legality.
Information can change
Details such as prices, rates, hours, menus, availability, photos, amenities, addresses and event dates come from the businesses and hosts themselves or from public sources. They can be incomplete or out of date. Ratings and reviews show their source, and we don’t verify every review. Our articles reflect our opinions at the time of writing. Always confirm details directly with the business, host or organizer before you buy, book or visit.
Your dealings with businesses and hosts
When you contact, visit, buy from or book with a business or host, including through a link or form on our site, that is between you and them, under their own terms and privacy policy. That includes quality, pricing, payment, cancellations, refunds, deposits, house rules, safety, accessibility, injuries, damage, lost property and disputes. Please raise any issue directly with them.
Contact forms
Some listings have a form for contacting the business. Your message goes to that business and a copy comes to us, as explained in our Privacy Policy. We don’t guarantee that a business will reply or that it will respond in any particular way.
Events and activities
Events and activities are run by their organizers, not by us. They can change or be cancelled without notice. Check with the organizer before you go, and take part at your own risk.
Other websites
We link to websites we don’t control, including business websites, hosts’ booking sites, ticketing pages, maps, social media and booking platforms. We are not responsible for their content, availability, security or practices.
What you send us
If you send us a message, review, tip, photo or other content, you confirm that it is accurate, that you have the right to share it, and that it isn’t unlawful, misleading or harmful. You allow us to use, edit and publish it in connection with Explore Charlotte. We may remove any content at any time.
Using the site
Don’t misuse the site. That includes scraping or copying content in bulk, sending spam through our forms, trying to break in or disrupt the site, or using it for anything unlawful. We may block access for anyone who does.
Our content
The text, photos, designs, logos and other content on this site belong to Explore Charlotte LLC or the people who licensed them to us. You may view our pages and share links to them. Please don’t copy, republish or sell our content without written permission. If you believe something on our site infringes your copyright, email us the details and we will review it promptly.
No warranties
The site and everything on it are provided “as is” and “as available”, without warranties of any kind, to the fullest extent the law allows. We don’t promise that the site will be accurate, complete, uninterrupted or free of errors or harmful code.
Limits on our liability
To the fullest extent the law allows, Explore Charlotte LLC and its owners, members, managers, employees and contractors are not liable for any loss or harm that comes from your use of the site, from any listing, article, link or third-party website, or from any purchase, booking, stay, service, event or visit, including injury, property damage, financial loss, or indirect or consequential losses. If we are found liable for anything, our total liability is limited to US $100.
Your responsibility
If you misuse the site or break these terms, you agree to cover any claims, losses and reasonable legal fees that we face as a result.
Businesses and hosts we feature
If you are a business or host with a written agreement with us, that agreement also applies to you. Where the two differ, your agreement wins.
Disputes
These terms are governed by the laws of North Carolina. Any dispute about the site or these terms must be brought individually in the state courts of Mecklenburg County, North Carolina, or in small claims court. Where the law allows, a claim must be brought within one year of when it arose.
Changes
We may update these terms at any time. The date at the top of this page shows when they last changed. Using the site after a change means you accept the updated terms. If any part of these terms can’t be enforced, the rest still applies.
Contact us
Questions about these terms? Email [email protected].